Frequently Asked Questions

Everything you need to know about your FLEXTAIL shopping experience.

How long does shipping take?

Standard shipping typically takes 3-7 business days, while express options are available at checkout for delivery within 1-2 business days.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Returns are processed within 5 days of receipt.

How do I find the right size?

Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our chart as our contemporary fits may vary by style.

Can I change or cancel my order?

Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by contacting our support team.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.

Are your materials sustainably sourced?

FLEXTAIL is committed to ethical fashion. Over 80% of our current collection is made from organic cotton or recycled synthetic fibers.