Returns & Exchanges

At FLEXTAIL, we want you to be completely satisfied with your purchase. If your new fashion items aren't a perfect fit, you can return or exchange them within 30 days of delivery provided they are in original, unworn condition with tags attached.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Securely place the items in their original packaging, ensuring all designer tags and hygiene seals remain intact and undamaged.

• 3.
  Attach Shipping Label

  Download and print the prepaid shipping label provided via email, then affix it clearly to the outside of your return package.

• 4.
  Drop Off and Track

  Hand over your package to the designated courier and keep your tracking receipt; we will process your refund or exchange within 5-7 business days of receipt.